Over the last few days I've had cause to deal with two of what I would describe as being extremely well known. The first I was very pleased with were O2, I managed to crack the screen of my lovely iPhone and although it wasn't in anyway detrimental to the everyday working performance of the phone it was all I noticed everytime I picked it up! So after a phone call to some very nice, pleasant people at O2 on Friday - it is now Monday and I already have my replacement! I've already a huge fan of O2 anyway and from my experience there Customer Service has always been Mint!
The second company who I will not name but will say their name rhymes with Titish Brelecom have been rubbish! We seem to have a fault on our phone line which causes the line to crackle almost 10 seconds and has been known to make calls inaudible. It is also making our DSL drop out too! So after reporting the fault to them just after 12 on Saturday by 12 on Monday we still had no response Customer Service level at 0%. We even called them on Saturday to see what was happening and were told by some lying sniveling little runt that we would be called back that day! Did we get a call back - did we heckers like! So today after calling them and speaking to a nice pleasant lady we have an engineer coming out tomorrow - although the pleasant lady on the phone did make sure she told me about the excessively high charges they have if it proves not to be the phone line - it made me think twice about getting them to come out at all just in case. I hope it is the phone line! This isn't my first time dealing with a problem from this company but I would love to say it would be my last - lets have a look at alternatives shall we!!
So in summary for O2 - well done, Titish Brelecom - useless!
1 comment:
Makes me proud to be Titish.
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